Shipping policy

# Tim's Gardening — Shipping Policy

## For Customers

Tim's Gardening ships standard orders free when your cart hits $35 or more on eligible items. Orders under $35 incur a flat shipping fee of $6.99. Most eligible items arrive within 3–5 business days via standard shipping, with expedited 2-day and next-day options available at checkout for an additional fee on select items.

Tim's Gardening Plus members enjoy free shipping with no minimum order requirement on all eligible items. This applies to items sold and shipped directly by Tim's Gardening. Items shipped by third-party sellers on our marketplace, oversized or freight items (such as raised garden beds and large planters), and orders shipping to Alaska, Hawaii, or international addresses may be excluded from the no-minimum benefit and are subject to separate shipping rates, shown at checkout.

We reserve the right to update or extend shipping dates in order to provide a consistent and accurate shipping experience for our customers. Estimated delivery dates shown at checkout are calculated based on processing time, carrier transit time, and your shipping address, and may vary during high-demand seasons (notably spring planting season, March–May).

## For Marketplace Sellers

Tim's Gardening Marketplace requires sellers to ship orders within two operational days after receiving an order, unless a lag time exemption has been requested and approved in advance. Operational days are the active days a seller specifies in their fulfillment settings.

As a Marketplace seller, you have four shipping method options to fulfill orders: Standard, TwoDay, OneDay, or Freight shipping (for oversized items such as raised beds, arbors, or bulk soil). You must support at least one shipping method to sell on Tim's Gardening Marketplace, unless you choose to fulfill through Tim's Gardening Fulfillment Services (TGFS), where we handle storage, packing, and shipping on your behalf.

Sellers must support order processing until 12:00 pm in their local time zone, at least five days per week, with preferred operational days selected in seller settings. Additional Days Off should be used sparingly and are capped at 10 days per fulfillment center per calendar year; excessive use is monitored and may result in listing suppression, selling limits, or account suspension.

All items must be securely packaged to withstand transit and protect plants, soil, and fragile garden tools from damage. Live plants and perishable goods must be shipped using carriers and packaging that meet our live-goods shipping standards, with delivery windows selected to avoid extreme heat or freezing temperatures in transit.

The Expected Delivery Date shown to sellers is calculated based on order cutoff time, fulfillment lag time, seller-selected operational days, and carrier transit time. The Estimated Delivery Date shown to customers factors in the seller's historical on-time delivery rate, carrier performance, and Tim's Gardening's logistical data, and may differ slightly from the seller-facing Expected Delivery Date.

Tim's Gardening reserves sole discretion to suspend, restrict, or take action against sellers who violate these shipping requirements, including suppressing listings from search results, imposing selling limits, or withholding funds.

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*This policy is a template modeled on standard e-commerce shipping policy structures (e.g., Walmart Marketplace) and should be reviewed by legal counsel before publishing, as specific thresholds, fees, and timelines should reflect your actual carrier agreements, fulfillment capacity, and business costs.*